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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ellensibyl
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Ink sent to old address, so I never got it. Need ink at current address.

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This is my third attempt over the past few months to get ink.  My last shipment was delivered to the wrong address. So the HP system thinks I have a box of ink, but I do not have it. There is no way to get this solved online, chat is closed again, and when I call and follow the series of automated questions, there is nobody to talk to and I am disconnected. So it's back to the web, which has taken half an hour to search through again and to finally ask this question. Where are you, Mr. Ink box???

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TEJ1602
HP Support Agent
HP Support Agent
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@ellensibyl, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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