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‎05-03-2026 05:35 PM

HP Recommended

Three times in a row I have run out of tri-color cartridges and had to wait a week before I received a shipment.  I keep my printer connected to the internet, so HP should know well in advance before I run out.  I have never experienced a problem until the last three shipments.  The first two times, I sent HP a message to let them know I was having problems and received no response.  Is anyone else experiencing a problem, and if so, do you have any suggestions?  Thank you.

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‎05-04-2026 01:34 PM - edited ‎05-05-2026 02:50 AM

HP Recommended

Hello @PDT08 , Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

I have sent you a private message requesting the necessary information to look into your case.

Please check your inbox and provide the requested details there.

 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

 

Take care and have an amazing day! 

I'm an HP Employee.


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‎05-04-2026 01:34 PM - edited ‎05-05-2026 02:50 AM

HP Recommended

Hello @PDT08 , Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

I have sent you a private message requesting the necessary information to look into your case.

Please check your inbox and provide the requested details there.

 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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