Ink we received not working printer printing blanks

[Wavyjay]

Hp intents ink that I received is not working. When I install it, it’s printing blanks. Cartridges are also different size than the one that came with the printer so not sure if I just received the wrong ones?

[Pallipurath]

Hi @Wavyjay 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the instant Ink and the printer prints Blank pages. However as you informed the cartridges which is delivered is different size. I would request you to please share me the picture of the cartridge and the registered email ID.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  

You can use this link as well:  

Private Messages - HP Support Community 

Take care and have an amazing day!

[Pallipurath]

Hi @Wavyjay

Thank you for responding.

I understand that you are facing issues with the instant Ink and the printer prints Blank pages. However as you informed the cartridges which is delivered is different size. I would request you to please share me the picture of the cartridge and the registered email ID.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  

You can use this link as well:  

Private Messages - HP Support Community 

Have a good day.

[Pallipurath]

Hi @Wavyjay

Thank you for responding.

I understand that you are experiencing issues with Instant Ink, and your printer is currently producing blank pages. You also mentioned that the cartridges delivered are of a different size. To assist you further, could you please share a picture of the cartridge along with the registered email ID via private message.

Have a good day.