Ink

[Aa8011]

I keep getting cartridge or account error printer not connected tray empty or open but everything shows correct and I just reinstated subscription 

[Nal_NR]

Hi @Aa8011,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're experiencing these issues with your printer after reinstating your subscription. Let's figure this out together.

• Did you receive new Instant Ink cartridges after reinstating your subscription, or are you using older ones?
• Have you tried removing and reinserting the cartridges to ensure proper installation?
• Is your printer connected to the internet and showing as online in your HP account?

If you are enrolled in the instant ink program, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.