• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎02-04-2022 09:01 AM

HP Recommended

How do I cancel my subscription for the monthly ink. I moved to my new location back in may 2021, I changed my address on my account I believe October 2021. I have been getting charged the 5.99 monthly since and I have not received any ink or paper. 
i tried chatting with someone and it wouldn’t let me go forward because my printer was offline but it actually was not. I had literally just printed something and it still said offline on their side. I have literally been getting my money out of my account for no reason.

1 REPLY 1

‎02-05-2022 03:14 PM

HP Recommended

The printer could be locally connected (for example, by USB or a local network) but not have access to the internet.  Examples could be things like a firewall blocking certain types of external internet access.  For example, often college dormitory networks are set up to limit access outside the internal networks.

 

See the link here for information on canceling your Instant Ink account.

 

Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.