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‎02-20-2023 04:30 PM - last edited on ‎02-21-2023 12:05 PM by Moderator

HP Recommended

I have been paying for ink and not received any ink for about 6 months 

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1 REPLY 1

‎02-25-2023 06:23 AM

HP Recommended

Hi @Chloe106,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Is your ink depleted or does it show low on ink?

 

Here are a few points on how Instant Ink works:

> Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly.

> You only pay for the planned pages you've selected.

> Cartridges are not sent by the month. You will only receive cartridges when your printer tells us you need them, based on your ink usage. Or low on ink.

> HP Instant Ink cartridges are very high capacity, so most customers don't require frequent shipments. You must keep your printer connected to the internet and your shipping address and payment method up to date to avoid service interruption.

Hope this helps! Keep me posted for further assistance, will be glad to help you with the ink cartridge.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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