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Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Welcome to the HP Community Forum.
If you are asking about an Instant Ink subscription,
The plans have always been - and continue to be --
"As needed", that is, when the printer notifies the service that ink should be sent.
The caveat is that the printer must remain connected to Web Services (Internet connection).
Without that necessary connection, the printer cannot alert the service when ink is needed.
Reminder
If you do not find the information you seek at the Website or at the Instant Ink Support site,
Contact HP Instant Ink Support during regular business hours.
Start...
The way it is supposed to work:
Scroll down to find phone contact information
Change Country / Region as needed
Sections / Tabs
Your ink - including sub-section(s) Where is my ink or toner? / Why are my cartridges so big?
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and / or
Instant Ink Support Website – Read…
HP Instant Ink - Website > Support, Enroll, FAQ
Not your home site? Click the Flag to change to your region.
Scroll down – As available in your region, look for contact number on the webpage.
Excerpted from the Instant Ink Website:
Ink ships when low
Your printer detects when you're low on ink or toner and automatically ships more when you need it, not every month.3
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HP Store - NOTE for UK customers:
Open HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink
And / Or
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All the rest...
Things that are Instant Ink
Start…
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
Tried “everything” in the Instant Ink support site -- No Joy?
Comments, questions, objections, need information you cannot find online?
Your faster option:
Contact HP Instant Ink Support during business days and hours available in your region.
OR
You may choose to wait here in the HP Community for an agent to find and respond to your question.
When necessary, Agents can access private information.
Waiting is not faster – our Community is not HP Instant Ink Support – Waiting generally works.
Contact Information
Active subscription?
Contact Instant Ink Support from within your Instant Ink Account
OR
Contact >> HP Instant Ink Support
Instant Ink Support Website – Read…
HP Instant Ink - Website > Support, Enroll, FAQ
Not your home site? Click the Flag to change to your region.
Scroll down – As available in your region, look for contact number on the webpage.
NOTE for UK customers:
Open HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink
And / Or
AND
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France
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Additional Support Information – Instant Ink
Check through the Website FAQ
and
Scroll down to find phone contact information
Change Country / Region as needed
Sections / Tabs
- Your ink - including section(s) Where is my ink or toner? / Why are my cartridges so big?
- Your HP Instant Ink account – including Section Manage your account when you replace your printer
- Your printer connections
Read to understand the cancellation process and your responsibilities
HP Instant Ink - Cancel Your HP Instant Ink Service
Video – Cancel HP Instant Ink
How to unsubscribe or cancel HP Instant Ink subscription
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Something Different
INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP
Scroll to the bottom of the Web Page > Click to "View more"
Read section Warranty and support
In that section, find the contact information to speak with Instant Ink Platinum Support.
Additional Information on the Platinum service:
Scroll to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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People who own, use, and support HP devices.
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