Ink

[Kellie44-]

I just installed the ink cartridges that were delivered to me and it says they are empty and there is a cartridge problem, I cleaned, unplugged and still not working 

[Raj_05]

Hi @Kellie44-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating. Here are some steps you can try to resolve the issue with your HP OfficeJet Pro 6978.

• Check Cartridge Installation: Ensure the cartridges are installed correctly. Sometimes, removing and reinstalling them can help.
• Verify Cartridge Compatibility: Confirm that the cartridges you received are compatible with the 6978 model.
• Clean Contacts: Clean the gold contacts on the cartridges and inside the printer with a lint-free cloth. Avoid touching the contacts with your fingers.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait for 60 seconds, and then plug it back in and turn it on.
• Update Firmware: Check if there's a firmware update available for your printer, as updates can sometimes resolve cartridge issues.
• Align Cartridges: If possible, try to run a cartridge alignment from the printer’s control panel or software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support