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03-10-2023 09:40 AM - last edited on 03-15-2023 12:23 PM by MayS
I paid $3.95 a month for 50 pages for this service. I got nothing for 10 months of paying except one color and one black cartridge. I used much less than the 50 pages. I cancelled. They then say I have to pay for another month and return their cartridges which will stop working at the end of the first cycle, even though I have to pay for another. Customer service kept repeating the same dumb instructions over and over. So now I have to go and buy ink cartridges, send the ones I have back to them, and I end up getting nothing for the $50 I spent on this lousy lack of service. It's a total scam ripoff bull crap non service. Buy your own ink cartridges online. Its faster and a whole lot cheaper.
03-13-2023 06:13 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Ink cartridges are automatically shipped out when the ink cartridges are low on ink.
There is no charge for ink cartridges.
The pages which you have not printed will get accumulated as rollover pages. These rollover pages can be used for printing after you finish printing the regular pages allocated for that month.
HP monitors the ink levels only when your printer is connected to the Internet and Web Services are turned on. Hence, you need to keep the printer connected to internet to receive ink regularly before they are empty.
Replacement ink cartridges are automatically shipped when your ink cartridges have enough ink to print twice the number of pages included in your monthly plan. You do not receive replacement ink cartridges every month, but they should arrive before you run out of ink.
You may check the instant ink terms and conditions from the link: https://instantink.hpconnected.com/uk/en/terms
I hope this answers your question.
Take care and have a good day.
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