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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-17-2022 11:40 AM - last edited on ‎01-19-2022 06:00 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My Insta Ink has informed me that my color cartridges are on the way.  However, the order does not include a BLACK cartridge and I do have a message that the BLACK ink is low.  How do I get a BLACK cartridge added to my refill of Insta Ink?  I need to PRINT....!

1 person had the same question
2 REPLIES 2

‎01-18-2022 10:10 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎01-21-2022 01:52 PM

HP Recommended

Thank you for the info to contact Insta Ink.  However, I have tried that without getting through to an actual person.  My black ink cartridge is nearly empty.  I have tried using the HP Insta Ink site to contact them to request a black refill, however the virtual assistant is the only one I can get through to, and have asked the virtual assistant for help in requesting a black cartridge refill, but the virtual assistant continues to go in circles and cannot understand my request.  Please advise.

2 people found this reply helpful
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