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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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macOS 12.0 Monterey

I canceled my insta ink service a while ago due to lack of use. However, I would now like to resubscribe, but I need help. I have an All-in-One printer 2722, and when I try to re-enroll, I reach the point where I am asked to press both buttons, Info simultaneously and Cancel, to print a code. But, of course, the printer does not print anything. I also reset to-factory several times the printer and starter from scratch with the re-enrollment procedure, but no luck again. Any help would be very appreciated.

3 REPLIES 3
HP Recommended

Hi @Aldoo,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix them.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com”.

 

You can log in to your instant ink account page and at the right side of the page, you should have a re-enroll option. Click it to enroll back in the program.

 

If you canceled your HP Instant Ink service but changed your mind, you have until the end of the current billing cycle to stop the cancellation. Check the status of your cancellation, and then click the button to keep the enrollment. If the button to keep the enrollment is not available, you can re-enroll the printer.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.

Evaluate the printer Status.

If a Cancellation in Progress message displays in the My Account section, click Keep Enrollment and then follow the on-screen prompts to stop the cancellation.

Clicking Edit

If a Not Enrolled message displays, or if the account page for the printer does not display, the cancellation has been completed. Follow the steps in Enrolling in HP Instant Ink to re-enroll your printer.

Clicking Edit

Also, if you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records.

 

Instant ink Email Address

Instant Ink Account Number

 

Refer to this article to know more information about enrolling in HP instant ink.

 

Also, refer to this article to know more about instant ink.

 

Hope this answers your query!

 

I hope you have a great day! :slightly_smiling_face:

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi Elohi_NR,

Thanks for reaching out. And for your help!

 

However, I tried everything mentioned before, including the steps you kindly provided.

 

Whatever paths I follow, I will be stuck at the part where I must press both buttons simultaneously, and nothing happens. The printer keeps blinking, and it does not print anything at all.

Screenshot 2022-12-13 at 7.50.29 AM.png

I have no idea how to overcome that.

Thanks for your support again,

Aldo

HP Recommended

Hi @Aldoo,

 

Thanks for writing back to us. This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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