Insta ink setup issues

[Tia42]

I have ca HP Officejet 5255 all in one printer. I'm trying to set up the HP smart insta Ink however when it tries to connect to my printer it keeps saying it's offline. I personally set up my printer to mt wifi but it keeps saying error printer is offline. Please Help..

[Nal_NR]

Hi @Tia42,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you enrolled in the instant ink program before?

If your printer cannot connect to HP Instant Ink, it stops printing and displays a message.

Make sure your connection is compatible with Instant Ink.

Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

A USB connection to a computer does not work if it is the printer’s only connection. Connect the printer directly to the internet by Wi-Fi or ethernet to use Instant Ink.

Make sure your router is on and connected to the internet. If you have another device on the same router, make sure it can connect to the internet. If the router is not connected to the internet, contact your network service provider.

Check the printer connected to the router.

Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.

Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.

When your printer is connected to the Internet, sign into your Instant Ink account:

Home / Home Office: Sign in to your Instant Ink account

Business: Sign in to your Instant Ink for Business account

Check the printer status in the Status area.

Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.

Not ready to print :

Click the refresh button .

Click the browser reload button to reload the account web page.

Repeat up to five times, until the status changes to Ready to print.

If the router is properly connected to the internet, but you still cannot connect the printer, this may need one on one interaction with the Instant in the support team. 

You may also refer to this document for future assistance. 

Hope this helps! Keep me posted for further assistance.
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