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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-24-2023 11:23 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

I do not want to enroll in the Insstaink program.  In my opinion it is a miserable failure and not customer friendly. Harsh but truer. Now my printer screen tells me I must enroll in order to use the printer.  Is this true or can I buy cartidges...I used to be able to and now receive this erroneous message.  Please advise

5 REPLIES 5

‎08-25-2023 07:08 AM

HP Recommended

Hi @gadgetgrl 

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing printer issues.

 

Kindly refer to the steps under "How do I fix cartridge errors associated with printer enrollment?" on this link as per the printer enrollment status and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-27-2023 10:36 AM

HP Recommended

There is no link per your message "Kindly refer to the steps under "How do I fix cartridge errors associated with printer enrollment?" on this link as per the printer enrollment status and let me know if that fixes the issue." Maybe you forgot to include it. Telling me the answer would be defined as much better customer service.

Regarded,

Sloane

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‎08-27-2023 10:38 AM

HP Recommended

All I want to know is how to print with the cartridges that I purchased without receiving an error message

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‎08-28-2023 08:06 AM

HP Recommended

After multiple exchanges with HP support, I have not received a solution to not being able to print using cartridges that I have purchased. I do not want to enroll in the Instaink program.  I'll buy an Epson or a Canon. Need to print schematics today. In my opinion, HP does not have a customer friendly support service.

Regards,

Sloane 

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‎08-28-2023 11:11 AM

HP Recommended

Hi @gadgetgrl 

The steps are mentioned on the link shared so that the error can be removed. Request you to try the steps and let me know 

I am here to help.

Treeko
HP Support


I am an HP Employee

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