Instaink Account Non Existant

[4TomP]

So I paid for my Instant Ink account on 08/12/22 but now my printer stopped working because it is low on ink.

I logged into Hp Instant Ink to check on the next shipment but everything under the HP Instant Ink tab (Overview, Update Plan, Prink and Payment History, Shipment Tracking) is completely blank.

Nothing will load.

The Dashboard Status is unavailable as my printer is an "older printer and we [HP] can't provide status information here".

I was able to access everything on the 12th and there was no information alerting me my printer was to be phased out of the Instant Ink program or that the printer is no longer compatible to retrieve status information.
I tried to message the Virtual Assistant but I did not get very far.
This has nothing to do with the printer malfunctioning, it works very well. 

This is about the payment that occurred on 08/12/22 for a product that I have not received and the halt of the printer.

Any advice or information?

[Anand_Andy]

Hi @4TomP,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tmb203]

I have to same issue.  I don't want to have to scrap a printer that's otherwise working perfectly.  Can I have some information please?

[Anand_Andy]

Hi @tmb203,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!