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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-26-2026 02:51 PM

HP Recommended

Hello,

I need help from HP Instant Ink support for my account in Germany. I live abroad and cannot call the German phone line, and the Virtual Assistant only offers phone support.

Situation:

  • Printer: HP ENVY 6020e
  • My first Instant Ink subscription ran from June to December 2024 and ended normally.
  • I moved out of Germany in December 2024.
  • In April 2025 a second subscription was created on the same printer. I only discovered it this week.
  • Pages printed: 45 in April 2025, 5 in May 2025, and 0 pages every month since June 2025. The portal shows the printer's last connection in July 2025.
  • Still, EUR 4.99 has been debited every month by SEPA direct debit.
  • I cancelled the subscription on 27.10.2026. The portal shows the cancellation is being processed.

My request:

  • I accept the charges for April and May 2025.
  • Please refund all billing cycles from June 2025 with 0 pages printed (16 cycles x EUR 4.99 = EUR 79.84) and waive the current cycle.

Could an HP employee please contact me by private message? I will send my subscription ID, account email and address there.

Thank you.

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