Instant Ink: 0 pages since June 2025 but still charged monthly - refund request

[AmiranAlkhanini]

Hello,

I need help from HP Instant Ink support for my account in Germany. I live abroad and cannot call the German phone line, and the Virtual Assistant only offers phone support.

Situation:

• Printer: HP ENVY 6020e
• My first Instant Ink subscription ran from June to December 2024 and ended normally.
• I moved out of Germany in December 2024.
• In April 2025 a second subscription was created on the same printer. I only discovered it this week.
• Pages printed: 45 in April 2025, 5 in May 2025, and 0 pages every month since June 2025. The portal shows the printer's last connection in July 2025.
• Still, EUR 4.99 has been debited every month by SEPA direct debit.
• I cancelled the subscription on 27.10.2026. The portal shows the cancellation is being processed.

My request:

• I accept the charges for April and May 2025.
• Please refund all billing cycles from June 2025 with 0 pages printed (16 cycles x EUR 4.99 = EUR 79.84) and waive the current cycle.

Could an HP employee please contact me by private message? I will send my subscription ID, account email and address there.

Thank you.

[VikramTheGreat]

Hi @AmiranAlkhanini,

Welcome to the HP Support Community.

I understand your concern regarding the charges on your HP Instant Ink subscription after you moved out of Germany.

Please note that HP Instant Ink is a subscription-based service. The monthly subscription fee applies based on the plan you are enrolled in and is not based solely on whether pages are printed during a particular month.

Regarding your request for a refund of the previous subscription charges, we are unable to assist with or process refund requests through the HP Support Community.

As you mentioned that you cancelled the subscription on 27 October 2026 and the account currently shows that the cancellation is being processed, we can help check the subscription status and determine whether the account is still active.

Please do not share your account information publicly on the Community. We can request the required details, such as your Instant Ink registered email address and printer/account information, through a private message so the subscription status can be checked.

You can also review your subscription, billing and cancellation information by signing in to your Instant Ink account. The German Instant Ink support page includes account, billing and cancellation information.

Take care and have a good day.