• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Officejet Pro Premier
Microsoft Windows 10 (64-bit)

How do we use the 2 year ink code in the box with our new printer.  We have not used instant ink before.  In the smart app it seems to want us to choose a subscription plan and we cannot find where to enter the code.  It's not for the account Im logged in with.  (It's one of our end users.)

1 REPLY 1
HP Recommended

@prouser39, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months.

 

For assistance with enrollment, refer to - Enrolling in HP Instant Ink

 

Promo codes can be applied to new subscriptions only.

  1. Go to 123.hp.com to install the HP Smart app and set up your printer. To enroll a printer that is already in use, select the Get Supplies tile in the HP Smart app to be guided through enrollment.

  2. In the last step of enrollment, before confirming your subscription, enter your promo code in the Special Offers box to get free months of service.

Check your HP Instant Ink account to make sure a promo code was applied.

  1. Sign into your HP Instant Ink account.

  2. If HP Instant Ink  displays as a choice in the left menu, click HP Instant Ink > Plan Overview.

  3. Check the My Account or Plan Details section to see how many free promo months are left.

  4. Click Plan Activity or Account History in the left menu to see when your free months were used.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.