Instant Ink 4 month free trial

[LisaCaroline]

Hello I have just purchased a HP envy 6030 from currys that came with 4 months free trial of instant ink. I followed the setup process and and then signed up for instant ink as requested however other than a sticker on my printer and a leaflet in the box there was no code to enter so I assumed it would be added automatically. I have just checked my instant ink account under 'my plan' and no free trial is mentioned just the 100 page one I signed up for. So my question is how do I actually get my 4 month free trial? Thankyou

[LisaCaroline]

Anyone? It still isn't showing up my free trial 😣.  Should I take my printer back for an exchange and cancel my instant ink subscription and try again? 

[TEJ1602 · Accepted solution]

@LisaCaroline, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LisaCaroline]

Thankyou I have sent you a private message with the required info you need