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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant Ink 5-month free trial offer missing

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01-29-2021 12:03 PM
I have recently purchased a HP ENVY 6032 All-in-One Wireless Inkjet Printer from Curry's PC World, mostly based on the advertised 5-month free trial of HP Instant Ink. This 5-month free trial is still being advertised for the same model, at the same price, on the Curry's PC World website. This 5-month free trial offer was also printed on the printer box, as well as in the printer literature inside the box.
Upon setting up the printer I was not presented with any options for the 5-month free trial. I then signed up for HP Instant Ink and initially enrolled for the £1.99 per month printing plan, thinking that the free trial offer would be presented after enrolment was completed. However, after numerous logons to my HP Instant Ink account to check, I am still not seeing any offers for the advertised 5-month free trial. I have also just now changed the plan to the £3.49 per month, but still no offer for the 5-month free trial.
My credit card details have been entered to my account and I would appreciate if the initial offer of the 5-month free trial of HP Instant Ink, as advertised, could be applied to my HP Instant Ink account as soon as possible.
If you require proof of purchase, documentation, verification, I am happy to provide them to you.
Regards.
mnoonen
01-30-2021 09:06 AM
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KrazyToad
I Am An HP Employee