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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP DeskJet 2723e All-in-One Printer
Microsoft Windows 11

Hello all. I recently purchased an HP Deskjet 2723e printer and on the box, it said I would receive a free 9 month trial to Instant Ink if I were to redeem it within 7 days of setting my printer up. I enrolled in it right after I was done setting my printer up but I was only given 2 months instead of the promised 9. Can any one help me get my full trial please? Thank you.

3 REPLIES 3
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I also have the same issue.  I bought a HP Deskjet 2734e printer and on the box it also said I would get a 9 month free trial if I redeemed it within 7 days of setting my printer up.  I enrolled right after as well, but was only given 2 months instead of the promised 9 months as well.  I would like some help too please! 

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Hi @JoshuaDP13,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @AiLoveYeu1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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