Instant Ink Account User has passed away

[Robyn31]

My Grandad passed away the other month and I have been given his instant ink printer. I have got it set up and working but the instant ink account is still all linked through him and I do not know any of his details or how I can register it to my account instead?

Can anyone help please!

[Dragon-Fur]

@Robyn31 

Welcome to the HP User Community.

I am sorry for your loss - Grandads are special people!

OK -

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[Kumar0307]

@Robyn31, Welcome to the HP Support Community! I’m here to help.

I'm sorry for your loss. I understand you are not able to access the Instant Ink service.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!