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Instant Ink Account needs attention or Update payment method message


Hi I have followed all the instructions but I haven’t got the option of account details. See my screen shots. 

Can anyone help? 

Thanks D5EDA3B9-8A31-43D0-9C03-41366011704E.jpeg89591344-0A48-4879-8D4C-C40F8D719B7D.jpegA5BD274A-388D-44E5-BEA4-FDBD25040BBB.jpeg

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Instant Ink Account needs attention or Update payment method message

Hey there! @DH2603


This means there has been an issue with the payment on file being declined.  This is normally because you have received a new credit/debit card than what is on file, or you need to update the expiration date. 


This is easy to fix:  Go to and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click “Change Billing Information”, then “Change Payment Method”.  Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  After you save your changes, it may take a few hours to re-process the payment card. When the card has been re-processed, you will be able to print again.


Also, try the steps recommended below to update the billing details to continue printing.


Sign in to your HP Instant Ink account to update the credit or debit card information billed by HP Instant Ink. If you received a message that there is a payment problem or your account needs attention, confirm your credit or debit card information.

  1. Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

    Your HP Instant Ink account page opens.

  2. In the My Account section, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.


Refer this article to know more information about changing or updating the billing details. Click Here


If you still have issues, please share us few details through a private message. So I can check the account details and help you with the issue.


Instant ink account number-

Instant ink email address-


Hope to hear from you soon!


I hope you have a great day! 🙂


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