Instant Ink Black cartridge failed

[Clacko]

Hi, i have just received my first instant ink cartridges and the black says it has failed. I have been through all steps on the Virtual Assistant to clean contacts, power off printer etc but the error is the same. The old cartridge does not produce any errors if i put it back in, but that ink is empty so cannot print. Can you tell me how i get a replacement cartridge please?

[asmita6658]

Hi @Clacko

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Clacko]

Hi, we have tried your suggestion and we still get the same error message, please help

[asmita6658]

@Clacko

Thanks for trying. Could you please send the Instant Ink Account details to me in the private message?