cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Clacko
New member
2 1 0 0
Message 1 of 4
225
Flag Post

Instant Ink Black cartridge failed

HP Recommended
DeskJet 2630
macOS 10.15 Catalina

Hi, i have just received my first instant ink cartridges and the black says it has failed. I have been through all steps on the Virtual Assistant to clean contacts, power off printer etc but the error is the same. The old cartridge does not produce any errors if i put it back in, but that ink is empty so cannot print. Can you tell me how i get a replacement cartridge please?

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,726
Message 2 of 4
Flag Post
HP Recommended

Hi @Clacko

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Clacko
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, we have tried your suggestion and we still get the same error message, please help

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,726
Message 4 of 4
Flag Post
HP Recommended

@Clacko

 

Thanks for trying. Could you please send the Instant Ink Account details to me in the private message? 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation