Instant Ink - Can't Re-Enroll

[Shaun641]

I've been trying to re-enroll my OfficeJet Pro 6960 printer to Instant Ink, I was last subscribed a few months ago. I've re-enrolled before in the past without issue, but now when I try to enroll my printer, I get the message: 'This printer is no longer eligible for re-enrolment in the Instant Ink program. You may contact HP Instant Ink Support for further assistance.'

As far as I'm aware, the printer is still eligible for Instant Ink. I have reset the printer settings, and reset web services, and entered the new info but just keep getting that message at the checkout, and can't seem to find a solution.

[Kumar0307]

@Shaun641, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to re-enroll the printer in Instant Ink.

Kindly refer to this document for assistance - Enrolling in HP Instant Ink

If this does not help, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

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Have a great day!