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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Eightball2217
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Instant Ink Cancelled online, but printer still thinks it needs Instant Ink cartridges and won't pri

HP Recommended
OfficeJet 8740 all in one
Microsoft Windows 10 (64-bit)

Hello all, I cancelled HP Instant Ink back in October 2019 and installed regular print cartridges. The printer worked fine until yesterday when every time I print the 8740 displays "Cannot print. Visit www.hpinstantink.com for information". How do I fix this, the printer is useless to me now and I don't want to sign up for HP Instant Ink again.

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Riddle_Decipher
HP Support Agent
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@Eightball2217 If you've gone through all the steps in this link: click here to verify and yet the issue persists, you may want to turn off web services to get back to normal printing options, without the HP instant Ink services.

 

here's what you need to know about the same:

 

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SCROLL DOWN TO SELECT YOUR PRINTER TYPE

(By the end of this article all the issues should be resolved)

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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JANH2
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I need to print NOW.  I cancelled but still can't print, new cartridge installed but can't print!  HELP!

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