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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-09-2026 08:15 AM

HP Recommended
Product: OfficeJet 8139
Operating System: Microsoft Windows 11

I've been seeing an issue lately with HP OfficeJet printers showing error messages that read "The indicated cartridges can only be used in a printer that is currently enrolled in HP Instant Ink. Visit www.hpinstantink.com to enroll this printer or address enrollment issues." But it appears with printers that already ARE enrolled and the accounts are in good standing. I've logged on to their account from their primary PC and everything  appears as it should. After some experimenting, I've found I've been able to get around the problem by manually removing and re-inserting ALL the installed cartridges and, in some cases, also having to unplug the power, wait a minute, then plug it back in. However, I'm suddently seeing this issue on too many different printers within the same week to believe it's just a coincidence. Not sure if it's the result of a recent firmware update or not, but I did want to report this. Anyone else? Is this a known bug? Is anyone at HP aware of this? Any solutions or better fixes than what I've been doing? Thank you in advance. 

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