Instant Ink Cartridge Error

[JCWJ1502]

New HP Instant Ink Tri Colour Cartridge does not work and gives error message "The indicated cartridge does not communicate with the printer correctly". Tried recommended fixes but no success and struggling to contact anyone to resolve.

[Rainbow23 · Accepted solution]

Hi @JCWJ1502,

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridge issues with your HP ENVY Photo 6234 All-In-One Printer.

Please follow the steps listed below to clean the electrical contacts of the cartridges:
1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
CAUTION: Do not touch or try to remove the copper electrical strip.
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
10. Close the cartridge access door.
You may also refer to the steps in this document 

If the issue persists, then to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

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