Instant Ink Cartridge Rejected

[CLH-2022]

Hello. I had an instant ink cartridge not recognised by my printer. As an emergency I bought one from a shop, and was hoping once it ran down to get a replacement cartridge. I received an email from HP saying that I have a cartridge from a previous shipment - yes - but that was the one that would not work and I threw it away. 

I am still paying for instant ink - but not getting any. How do I get more ink, or do I just cancel the service (clearly the fault logic doesn't cope with things like this). Thanks

[sandytechy20]

@CLH-2022

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.