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Instant Ink Cartridge error, Why?

HI I need help. 
I have a HP 4500 series printer. Recently my printer has started to display an error message which states. Cartridge problem - reinstall cartridges. I have bought new cartridges. But is says the same problem.  I have wipe sensors of dust along with other measures suggested online.  Nothing has worked and I cant seem to get anyone from HP instant ink to get back to me about replacing the cartridges. 

I can see a reference to this page But is says something with a subscription. I do not get it. Why can I use my own Ink? What is wrong?

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Message 2 of 2
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HP Recommended

Instant Ink Cartridge error, Why?

@JeanetteStrange, Welcome to HP Support Community!


I do not see your printer enrolled in Instant Ink Program. If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


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