04-18-2019 11:24 AM - last edited on 07-02-2019 03:57 AM by NitM
I have had this printer about 2 years but this is my first instant ink installation! the color cartridge installed ok but not the black. I have tried cleaning the contacts on the printer to no avail. If I install my old black cartridge it is correctly reported as empty. I have another, new, non instant-ink black cartridge but if I try to install that I get the message 'Remove and reinsert cartridges into correct slots'!!!
I don't want to phone support because I live in Spain and it will be in Spanish. The only option I can see is to remove the black cartridge completely and use single cartridge operation!
Solved! Go to Solution.
04-18-2019 11:49 AM
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