Instant Ink Cartridge received is defective

[BackBayFred]

Installed a new instant ink cartridge made in Malaysia received from HP and received the following message: Cartridge can only be used in printer that initially installed it. I tried all of the HP recommended ways to get it to work but was not successful. I need a replacement ASAP. 

[Max3Aj]

@BackBayFred, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

[BackBayFred]

I appreciate you reaching out to me. I decided that I didn't want to deal with printer cartridges and purchased the HP Smart Tank 7602 since my printer was very old. I canceled my Instant Ink account. Again, thank you.