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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Fabr77
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Solved!

Instant Ink. Cartuccia rotta

HP Recommended
6230
Microsoft Windows 10 (64-bit)

La stampante da errore dicendo di rimuovere e reinstallare cartuccia. Fatto, ma il messaggio scompare solo rimuovendo la cartuccia colori. Il problema è chiaramente la cartuccia colori ma è impossibile chiedere la sostituzione.

 

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Jay_G24
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Hi @Fabr77,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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VictorS
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Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. 

Or, if you prefer, you can visit the Spanish/Portuguese/Chinese HP Community here xxx, and post your question there so you can get support in Spanish/Portuguese/Chinese. 

Thank you for your understanding. 

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Fabr77
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My printer tell me to remove and reinstall cartridge.

I have do it but the same message appear again.

The message disappear only when I remove color cartridge so I think color cartridge is broken.

Online automatic assistance tell me they don't give me a new cartridge because I "must" before remove and reinstall cartridge, then I have to do the cartridge cleaner, but this is impossible because I have alwais the same message.

How I can speak with support by phone or by mail to have a new cartridge?

Thank you.

 

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Jay_G24
HP Support Agent
HP Support Agent
15,060 15,021 1,215 1,371
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Hi @Fabr77,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
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