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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bruceprinter
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Instant Ink - Changed Black Cartridge Early in error

HP Recommended
DeskJet 2622
Microsoft Windows 10 (64-bit)

I'm signed up for Instant Ink and accidentally changed my black cartridge early.  I was in a hurry to print a document and when I got the error code E2 and an almost blank document I thought the ink had run out.  So I changed the black cartridge as I thought E2 would relate to the second cartridge.  I later found that E2 is a paper error.

 

I don't want to refit the original cartridge as it might confuse the Instant Ink system.  Should I just leave it as it is?  I guess they might send a new cartridge.

 

Can anyone advise please?

 

Cheers.  Bruce.

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Bruceprinter
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I should probably add that the cartridge I removed was supplied with the printer when I bought it.  So it is my own cartridge, not one owned by Instant Ink.

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TEJ1602
HP Support Agent
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@Bruceprinter, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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