Create an account on the HP Community to personalize your profile and ask a question
02-24-2023 10:08 AM - last edited on 02-24-2023 10:52 AM by JessikaV
02-27-2023 06:16 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you wanted to use the instant ink cartridges of your older printer HP ENVY 5032 All-in-One Printer on your HP ENVY 6432e All-in-One Printer.
Please note that instant ink cartridges cannot be transferred from one printer to another. You need to enroll your HP ENVY 6432e All-in-One Printer to instant ink and you will get the new set of cartridges for that unit. You may then cancel the subscription for your older printer (HP ENVY 5032 All-in-One Printer).
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
02-28-2023 03:22 AM
Slight miss understanding, I did not cancel my contract but changed the contract from one printer to another.
All I want is to use up the cartridges I still have for the 5032 printers, cartridges I have paid for over years.
This has had a major hit on our charity as I can no longer print at the moment.
HP refuses to escalate the complaint and refuses for me to be able to speak to a manager.
At the moment I am looking at applying to the Financial Ombudsman as it is a contract and drafted a letter to BBC Watchdog and the Guardian, but in business, I have specified HP for years and now looking to use them for the charity, I respected them but this is just so wrong.
02-28-2023 03:59 AM
You can use the cartridges for your instant ink enrolled printer HP ENVY 5032 All-in-One Printer only but not on HP ENVY 6432e All-in-One Printer as instant ink cartridges are printer specific. If you want to use instant ink cartridges for your HP ENVY 6432e All-in-One Printer, then you need to enroll that printer to instant ink and HP will send you a fresh set of cartridges based on your page plan.
Moreover, when you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Ink cartridges are automatically shipped out when the ink cartridges are low on ink. There is no charge for ink cartridges.
You may also contact HP instant ink support for more information from this link: https://support.hp.com/gb-en/service/hp-instant-ink-series/5264756
I hope this helps.
Take care and have a nice day.