Instant Ink Delivery Issues

[GerryM85]

Hello,

I have two different printers (different models) in two different homes about 80 miles apart. Both are enrolled in Instant Ink, however it appears I can only have one delivery address. I was on the phone earlier with an AI support "person" and was eventually transferred to a live agent and was promptly disconnected! 

Is there a way to have the correct cartridges delivered to the two separate addresses?

Thank You,

Gerry

[GOLD_MASTER]

Hi @GerryM85, welcome to the HP Support Community. One Instant Ink plan can only be linked to one delivery address and one printer, so having two printers in two homes 80 miles apart can easily result in ink for one home being sent to the other, even when both printers are properly enrolled.

Here is what I would advise:

1. Sign in to each printer's Instant Ink account at https://instantink.hpconnected.com/ and check the plan, delivery address and printing status for each printer.

2. Please reply with your exact printers' models and serial numbers — do not post the serial numbers here in the public forum. With that, you can be given a more specific answer.

3. Check if each printer is sending its ink level status to HP correctly. Some Smart Tank printers are not Instant Ink eligible, so I would like to know if they are enrolled.

4. If you have two homes, set up two independent Instant Ink plans, one for each printer and each delivery address. The Community cannot move your plan or re-route a delivery; only your account team can.

Please reply with the exact printer models, whether they are part of Instant Ink, and whether any deliveries went to the wrong address. If a delivery went missing, tell us which printer and when it should have arrived so HP Support can check the tracking.