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‎03-08-2022 08:54 PM - last edited on ‎03-11-2022 05:09 AM by Retired

HP Recommended
Product: HP DeskJet 2732 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am stumped .. I have a DeskJet 2732... I have hated it from the beginning, when it was new I contacted support because it did not want to connect vie USB only WIFI... never got sufficient help. two hours of blog, video, and community help.. I did it then later wouldn't connect via WIFI.   After year plus Covid and much inactivity I wanted to use it again, it says the instant ink cartridges are incompatible, I have downloaded all available software, reactivated my canceled account, and still nothing, now two weeks later HP has no problem billing me, but cartridges still don't work and new ones have not arrived.... this is infuriating.   HELP!!!??????

1 REPLY 1

‎03-12-2022 05:17 AM

HP Recommended

@ChefNoah, Welcome to the HP Support Community! I’m here to help.

 

Apologies for the inconvenience caused. The printer has to be connected to the internet for the Instant Ink cartridges to work.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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