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12-31-2022 09:30 AM - last edited on 12-31-2022 11:25 AM by MayS
I just bought an HP Tango printer second-hand with HP instant ink cartridges already installed. I would like to enroll in HP instant ink myself, but I cannot print the claim code to do so because once I connected the internet, the printer will not print anything due to the instant ink cartridges being installed. I hold the info button for 3 seconds and no other lights come on, it and the ink cartridge push-point are just flashing yellow.
Is there any way to get the claim code for the printer without printing so that I can re-enroll in Instant Ink?
01-03-2023 03:12 AM
Welcome to the HP support community.
I understand that you are unable to print the claim code, I am glad to assist you.
Follow these steps to print the info page and enroll in to Instant ink:-
- Press the HP ePrint icon. Make sure to select Set Up or Yes to enable Web Services, and then accept the terms. If Web Services are already enabled on your printer, you see a Web Services Summary after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. If a page still does not print, or you are not able to print because you are out of ink, press the HP ePrint icon on your control panel display and find your HP ePrint email address. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "email@example.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see Cannot find HP ePrint icon on printer control panel display.
- If the above steps do not solve the issue, make sure the printer is powered on, then unplug it. Wait a few minutes before plugging the printer in again, then press the HP ePrint icon on your control panel display, followed by Print or Print Info to print the page.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
01-03-2023 08:30 AM
Thanks so much for the reply. I actually have the HP Tango printer, so it doesn’t have an ePrint button or icon to press.
However, I was able to solve the issue! I had to connect the printer to my wifi, (which I had done previously), and then input the IP Address into my phone to go to the printer’s web page. From there, I was able to enable the web services, after which it automatically printed a page with the claim code.
Now it’s working just fine!