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- Instant Ink Error in Page Counts - Counting Printed Pages as...

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06-05-2022
07:15 PM
- last edited on
06-06-2022
11:23 AM
by
JessikaV
Hi,I'm a subscriber to Instant Ink. I'm printing chapbooks which are four total pages (front and back) to one sheet of paper, and I counted front and back what I printed last month and it was 51 sheets of paper used, but my account recorded it as 102 (on May 29th). I need to print a lot more of these types of booklets, but I don't want to be charged double what I'm actually printing. This is not the first time it's happened and I'm not sure what to do. Any advice is appreciated! I have an HP Photo Envy 7855.
06-06-2022 09:40 AM
Printing on the front and the back of a page counts as two pages for Instant Ink. From the Terms of Service document see section 6.b:
Printed Page. A “PRINTED PAGE” IS A PAGE UPON WHICH ANY AMOUNT OF PRINTING IS PERFORMED BY YOUR PRINTER. PRINTING ON BOTH SIDES OF THE SAME SHEET OF PAPER COUNTS AS TWO (2) PAGES. A page is the type and size of media referenced in Your printer’s specifications. HP may waive Service Plan Fees in connection with certain promotional offers; see applicable terms and conditions for more information.
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