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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-05-2022 07:15 PM - last edited on ‎06-06-2022 11:23 AM by HP Administrator

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11
 

Hi,I'm a subscriber to Instant Ink.  I'm printing chapbooks which are four total pages (front and back) to one sheet of paper, and I counted front and back what I printed last month and it was 51 sheets of paper used, but my account recorded it as 102 (on May 29th). I need to print a lot more of these types of booklets, but I don't want to be charged double what I'm actually printing. This is not the first time it's happened and I'm not sure what to do. Any advice is appreciated! I have an HP Photo Envy 7855.

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1 person had the same question
1 REPLY 1

‎06-06-2022 09:40 AM

HP Recommended

Printing on the front and the back of a page counts as two pages for Instant Ink.  From the Terms of Service document see section 6.b:

 

Printed Page. A “PRINTED PAGE” IS A PAGE UPON WHICH ANY AMOUNT OF PRINTING IS PERFORMED BY YOUR PRINTER. PRINTING ON BOTH SIDES OF THE SAME SHEET OF PAPER COUNTS AS TWO (2) PAGES. A page is the type and size of media referenced in Your printer’s specifications. HP may waive Service Plan Fees in connection with certain promotional offers; see applicable terms and conditions for more information.


Bob Headrick,  HP Expert

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