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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-30-2020 06:30 AM

HP Recommended

I have 3 months instant-ink free trial and it's not clear how it works.

Can i print any number of pages for free for 3 months or is there a limit? 

It's not really clear if i can choose any Plan or the free trial is limited to the FREE Tarif (15 pages/month, can't cumulate)

I chose the 50 pages/month plan, but it's not clear if at the end of the trial i will pay anything as it is not indicated if there's any restriction on the plan that is eligible for the free trial.

What about overage? If i print more than 50 pages will i pay the additional 10 pages?

 

When i click on the link "get more information on the trial" i just get "3months". Wow, what an in-depth explanation.

Anyone knows where can i read the T&C for the free trial?

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2020 12:39 PM

HP Recommended

The post here has information on the free trial.  You can print up to 300 pages per month during the free plan, even if you have selected the 50 or 100 pages per month plan.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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4 REPLIES 4

‎12-30-2020 12:39 PM

HP Recommended

The post here has information on the free trial.  You can print up to 300 pages per month during the free plan, even if you have selected the 50 or 100 pages per month plan.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎12-30-2020 12:56 PM

HP Recommended

wow, 300 pages is a lot of free printing. I hope it's true,  when i was on the 15 pages per month, and then i printed the 16th page it showed as part of the paid contingent. Maybe it's an error in the app, that doesn't understand the free trial.

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‎12-30-2020 01:03 PM

HP Recommended

The free fifteen page per month plan was different, it was limited to fifteen free pages per month with no rollover.  Did you already have the fifteen page per month plan and are then trying to change to a fifty page plan? 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎12-30-2020 01:05 PM

HP Recommended

yes, when i exceeded the 15 pages i switched to the 50 pages plan. I will see what happens when/if i exceed the 50 pages

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