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‎04-15-2021 06:47 PM

HP Recommended
Product: Tango
Operating System: iOS

Hi - I just bought a new HP Tango printer and during setup using the HP Smart app it did not offer Instant Ink free trial even though inside the box there is a flyer advertising free 2-month trial. Can someone help?  Thanks!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2021 06:05 AM

HP Recommended

Hi @clx99,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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4 REPLIES 4

‎04-17-2021 06:05 AM

HP Recommended

Hi @clx99,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Tags (2)
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‎04-20-2021 12:48 PM

HP Recommended

Issue resolved via PM, thank you!

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‎04-20-2021 01:25 PM

HP Recommended

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No

‎05-02-2021 03:50 PM

HP Recommended

I just purchased the Envy Pro 6458 which came with a 5 month free trial.  I entered the credit card information per the instructions and am enrolled in a plan, but my account doesn't show the 5 month free trial period.  A bit frustrated as the rest of the setup process went smoothly.

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