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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 9010 series

I just purchased this printer earlier this week.  I have set it up and registered for Instant Ink, but it was supposed to come with a 3 month free trial.  I can't see this on my account and there was nowhere during set up to prompt me for it.

 

How do I get my free trial?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Donna999 The promo on the box is all I needed,

I've verified the same with the account and here's the result:

 

Details:

3 free months credited to your account,

starting on Instant Ink cartridge installation date

 

I hope that answers your query,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hello Donna999,

Welcome to the HP Support Community and welcome to HP Instant Ink!

I would be happy to assist you with your inquiry.

Please send me a private message with your Instant Ink account details (email address) so that I can review your account.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

HP Recommended

@Donna999, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

@Donna999 The promo on the box is all I needed,

I've verified the same with the account and here's the result:

 

Details:

3 free months credited to your account,

starting on Instant Ink cartridge installation date

 

I hope that answers your query,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

HP Recommended

I am having the same problem. Could you send me a private message as well please?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.