Instant Ink Issues

[Lynseyheaven]

The app is now working to get instant ink it’s just loading  and loading 

[Lynseyheaven]

NOT

[VikramTheGreat]

Hi @Lynseyheaven,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand the HP app keeps loading when trying to access Instant Ink, and I’ll help you with this.
 

To assist you better, could you please confirm what exactly is happening:

• Are you trying to order ink, and it keeps loading? 
• Is the app stuck on the Instant Ink page? 
• Are you trying to register/enroll for Instant Ink? 
• Or is this happening when you try to manage your account? 

In the meantime, please try these basic steps:

1. Restart the app and device

• Close the HP app completely 
• Restart your phone/computer 
• Open the app again 
• Make sure you are on a stable Wi-Fi connection 
• Avoid a mobile hotspot if possible 

2. Sign out and sign back in

• Open the HP app 
• Sign out of your account 
• Sign back in 

3. Update or reinstall the app

• Check for updates or install from: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site 
• If already updated, uninstall and reinstall the app 

4. Try from a browser (important check)

• Go to: HP Instant Ink – Ink Monthly Subscription | HP Official Site
• Sign in and check if it loads there 

👉 If it works in the browser but not in the app, it confirms an app-related issue.

5. Clear app cache (Android)

• Go to Settings → Apps → HP app → Storage → Clear Cache 

If Need more help Please let us know:

• What exactly are you trying to do in Instant Ink 
• Your device type (Android / iPhone / Windows / Mac) 

We’ll guide you further based on that.
 

We’re here to help.

I hope this helps.

Take care and have an amazing day!