Instant Ink Not Working After Factory Reset

[nikkibgirl]

Hello! 

I don't know what happened, but my HP Printer did a factory reset. When I tried to start the printer again, the printer said that it could not print anything because there were instant ink cartridges in the printer, and the printer is not registered with instant ink. In reality, the printer is registered with instant ink, but I can't get through the start up process on the printer because I can't print the alignment page.  

I have a HP OfficeJet Pro 9018 All‑in‑One Printer

Thank you! 

[zongor]

Hello,

Thank you for your message.

I have exactly the same problem for my hp officejet Pro 8022.  My printer stopped printing colors after I replaced the cartridges. This is why I made a factory reset and started giving message :

Cartridge cannot be used until enrolled in HP Instant Ink’

I skip it and printer stucks at print aligment page screen. So now I can't use my printer at all.

Very annoying.

Do you have already a solution? or I need to buy a new HP printer as I do every 2 years?

thank you and best regards,

[Nal_NR]

Hi @nikkibgirl

Welcome to the HP Support Community. 

I understand that you are unable to use instant ink. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

 
Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @zongor

Welcome to the HP Support Community. 

I understand that you are unable to use instant ink. I'd like to help!

Did you make any changes to your printer?

As you mentioned you have issues printing from your printer and you are getting an error Cartridge cannot be used until the printer is enrolled in HP instant ink

• If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
  To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
  Touch or press the HP ePrint icon, and then touch or press Settings.
  If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
  Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
  Follow the on-screen instructions to turn off Web Services.
  Turn on Web Services again.
  The information page prints with a new printer claim code.
     NOTE:
  When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
  After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

Refer to this article to know more information about enrolling in HP instant ink. Click Here

Also, refer to this article to know more about instant ink. Click Here

Hope this answers your query!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @nikkibgirl,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!