Instant Ink Overcharge

[m_a2]

I have not received a cartridge since 2017, but have paid $144, with overages past my “plan”. I tried to call to discuss and received terrible customer service which included a man with a microphone that didn’t work, then I was transferred to a French speaking man, then I was hung up on and unable to get another agent - the problem wasn’t recognized by the virtual agent, so I couldn’t get a code to proceed again towards a representative on the phone. 
Why am I paying money and receiving nothing?

[Kumar0307]

@m_a2, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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