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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Instant Ink Overcharge

HP Recommended
4520

I have not received a cartridge since 2017, but have paid $144, with overages past my “plan”. I tried to call to discuss and received terrible customer service which included a man with a microphone that didn’t work, then I was transferred to a French speaking man, then I was hung up on and unable to get another agent - the problem wasn’t recognized by the virtual agent, so I couldn’t get a code to proceed again towards a representative on the phone. 
Why am I paying money and receiving nothing?

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HP Support Agent
HP Support Agent
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HP Recommended

@m_a2, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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