Instant Ink Pausing and Rollover

[Skylar2022]

I am a teacher and I use the 500 page plan during the school year. If I use the pause plan option over summer, will I lose my rollover pages and unused pages over summer? 

[Irfan_06]

Hi @Skylar2022,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with pausing your Instant Ink service.

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a trial period are lost and the trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

To pause your subscription:

1. Sign into your account:
   • Home / Home Office: Sign into your Instant Ink account
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription.
6. Select I’m cancelling temporarily.
   • If options for pause length appear, your plan is eligible for a pause.
   • If no options appear, your plan is not eligible for a pause.
7. Select a length of time and click Next.
8. Select the exact number of months to pause your subscription and click Pause My Plan.
9. Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[rchiangpan]

The official HP Answer stated "During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance."   However, the Answer does not address the exact question asked: will the user "lose any [remaining] rollover pages" upon restoring the HP Instant Ink subscription.