Instant Ink Plan paused--OfficeJet 3830

[luckydragon53]

My OfficeJet 3830 Instant Ink Plan says the following:

"Your [missing %{num_of_plan_pages} value] pages a month plan is paused and will resume on [missing %{end_date} value]."

Can you please offer any suggestions on solving this problem?

(I posted this last week as a reply to another member's thread about a paused Instant Ink Plan and got no reply, so I'm posting it here)

[Raj_05]

Hi @luckydragon53,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 3830's Instant Ink plan is paused and displaying the message about missing values, here are some steps you can take to resolve the issue.

Check Your HP Instant Ink Account:

• Log in to your HP Instant Ink account on the HP website. Check for any notifications or messages regarding your plan status.

Update Payment Information:

• Ensure that your payment information is up to date. Sometimes, plans can be paused due to payment issues.

Restart the Printer:

• Turn off your printer, unplug it, wait for about 60 seconds, then plug it back in and turn it on. This may help refresh the printer’s connection to the Instant Ink service.

Check Printer Connectivity:

• Ensure your printer is properly connected to the internet, as a connection issue could lead to problems with your Instant Ink plan.

Reinstall the HP Smart App:

• If you're using the HP Smart app, try uninstalling and reinstalling it. After reinstalling, sign back in to see if the issue persists.

Monitor for Updates:

• Occasionally, system updates may affect service functionality. Ensure your printer firmware is up to date by checking through the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[luckydragon53]

Thanks for your reply.

As you suggested, I checked for notifications and found nothing regarding the paused plan; my payment credit card expires in 2026; I cut the printer off/unplugged and turned it on again and I updated the firmware----but the message "Your [missing %{num_of_plan_pages} value] pages a month plan is paused and will resume on [missing %{end_date} value]" is still on my Instant Ink account.

The printer is listed on the Instant Ink page as "connected" and "ready to print".

Any more suggestions I can try?

[Raj_05]

Hi @luckydragon53,

Thank you for your response, 

It sounds like you've already tried many of the key troubleshooting steps to resolve the issue with your Instant Ink plan being paused. Since the message persists despite your printer being listed as "connected" and "ready to print," here are a few more suggestions to try.

Sign out and sign back into your Instant Ink account:

• Sometimes, logging out and back into your account can refresh the status and resolve any sync issues.

Recheck your Instant Ink payment details:

• Double-check that the payment method associated with the Instant Ink plan is accurate, even if the card doesn’t expire until 2026. Sometimes issues like pending transactions can cause a pause.

Check for any outstanding payments:

• Review your billing history for any missed payments. Even if your card is valid, a past-due balance might be causing the pause. You can try updating the payment method or re-entering the card details to see if it triggers any necessary payments.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[luckydragon53]

Thanks for your additional suggestions.

I logged in and out, I re-entered my credit card and I have no outstanding payments-----but the paused plan message is still on my account.

Any other suggestions?

[Raj_05]

Hi @luckydragon53,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support