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‎05-10-2023 07:46 AM - last edited on ‎05-12-2023 10:18 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8024 All-in-One Printer

Hello Community! My problem is that in the HP Smart Infoboard the counter of the printed pages is too high! It shows 1 page too much for a certain day, another day it shows 1 printed page, but I certainly didn't print anything that day!

Do you have any ideas? Why and how is my printer sending incorrect information home to HP? The warranty has expired so I can't use phone support, it would be more expensive than the two sites.


Thank you very much for your suggestions!


Gerdi


(I assume this is the wrong board for my question, but I don't know which is the right one!)

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3 REPLIES 3

‎05-13-2023 07:46 AM

HP Recommended

Hi @just_a_user5,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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‎05-14-2023 06:53 AM

HP Recommended

Hello Rainbow23, that's the problem. My phone call would be way more expensive than the cost for the wrongly charged pages. I hoped, that the problem was already known here.

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‎05-17-2023 01:50 AM

HP Recommended

Hi @just_a_user5,

 

Thank you for posting back. 

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our support.

Elohi_NR
I am an HP Employee
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