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12-12-2022 10:50 AM - last edited on 12-12-2022 01:14 PM by RodrigoB
We have an HP Officejet 6962 all-in-one and instant ink seems to be holding our printer hostage. We can't print and instant ink says there is a payment issue but when we go through process of picking a pland and proceeding it wants us to go to the printer and select the ePrint to get a code - again we can't print anything so I can't get the code required. Can we buy HP ink cartridges from a store and put them in for the printer to work? How do we get out of instant ink?
12-16-2022 04:45 AM
Welcome to the HP support community.
I understand that you are getting instant ink payment issues, I am glad to assist you.
Yes, you can use the regular HP cartridges from the stores to continue printing.
Let me know if that helps.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee