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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-06-2022 05:09 PM - last edited on ‎04-06-2022 05:27 PM by Moderator

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

The HP Smart application doesn't let me log in. It says there is an unknown error and never allows it. 

In the meantime, HP sent me the wrong printer cartridges. Now I'm out of ink and have nothing to replace it with and I can't find a way to talk to a human being to get my problem resolved.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2022 05:37 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎04-06-2022 05:37 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎04-06-2022 08:42 PM

HP Recommended

Thank you!

Was this reply helpful? Yes No
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