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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-09-2026 09:30 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

HP Instant Ink shipped my ink to the wrong address. The shipment is still showing in my account and it will be shipped to the wrong address. I am unable to find a support number nor email address or any interaction with a "virtual assistant" sends me in loops, and doesn't provide any help with this matter. My printer is out of warranty.  My address is updated and correct in my Instant Ink account. How can I speak with someone to get this resolved please? I use this printer, and pay for the ink monthly, but it is rendered useless without ink. 

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‎11-11-2026 04:09 AM

HP Recommended

Hi @Mprints 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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